Privacy and Terms.

Privacy policy

Finstac Pty Ltd("Finstac", "we", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can access or correct it.

What we collect

When you enquire with us or apply for finance through us, we may collect: identity details (name, date of birth, contact details), financial information (income, expenses, assets, liabilities, credit history), employment details, and information about your goals and circumstances relevant to a credit assistance service.

Why we collect it

• To assess your situation and provide credit assistance;
• To submit applications to lenders on your behalf, with your consent;
• To meet our legal obligations, including under the National Consumer Credit Protection Act 2009 (Cth) and anti-money-laundering laws;
• To keep you informed about your file, and, only with your consent, occasional updates you have subscribed to.

Who we share it with

With your consent, we share relevant information with lenders and insurers we have access to, our licensee and aggregator (Elders Home Loans Pty Ltd), credit reporting bodies, and service providers who support our business (on confidential terms). We do not sell your personal information.

Our website, online forms and bookings

When you use a form on this website, book a consultation or subscribe to our emails, we collect the details you enter, such as your name, email address, phone number and what you are looking to do, along with basic information about how you arrived at the site (for example the page or campaign that referred you). We use this to respond to you and to understand which parts of the site are useful. Bookings are made through Calendly, and form submissions are delivered to us by a secure form processing service.

We may use analytics and advertising tools, such as Google Analytics and the Meta Pixel, which use cookies and similar technologies to measure visits and the effectiveness of our advertising. These tools do not tell us who you are. You can block or delete cookies in your browser settings, and the site will still work.

You can unsubscribe from our emails at any time using the link in each email.

Storage outside Australia

Some of the service providers we use to host this website, process online forms, manage bookings, send emails and measure website use store information outside Australia, including in the United States. We take reasonable steps to ensure these providers protect your personal information in a way that is consistent with the Australian Privacy Principles.

Access, correction and complaints

You can request access to or correction of your personal information at any time by contacting us at hello@finstac.com.au or 0475 024 328. If you have a privacy complaint, contact us first. We aim to resolve complaints within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or the Australian Financial Complaints Authority (afca.org.au, 1800 931 678).

Website terms of use

The information on this website is general in nature and does not take your personal circumstances into account. It is not financial, credit, legal or tax advice. Before acting on any information on this site, consider its appropriateness to your situation and seek advice where appropriate.

While we take care to keep content accurate and current, we make no warranty as to its completeness or accuracy, and rates, policies and government schemes change frequently. Calculators on this site provide estimates only and are not an offer of credit. All content is owned by Finstac Pty Ltd and may not be reproduced without permission.